CHI 2011: The Design of Cool

Wow, CHI 2011 was a whirlwind of classes and papers and people—and of course, great views of the mountains! But for me, the most exciting thing was to debut our new concepts articulating the factors behind people’s experience of “cool.” In a few weeks I’ll do a more...

CHI2011: Understanding Our Interaction Design History

I recently returned from the CHI 2011 conference in Vancouver, where I presented a course with Karen Holtzblatt, titled Looking Below the Surface: Understanding and Analyzing Interaction Design. Let me first say, it was great to see so many of you at the course and it...

CHI2011: Agile at CHI

CHI 2011 was the usual mix of new faces and old friends, cool new design ideas and interesting user research. Since I’m doing a lot with Agile development these days, I talked with a number of folks about how the rollout of Agile is going in the industry and the...

I’m in the user’s shoes, now what?

How finding an empathetically user-centered perspective on design builds innovation Many of us talk about being user-centered, and most of us want to be user-centered designers. But what does that really mean? And how do you take the understanding you gain from user...

Fighting Complacency

In a recent conversation, a long time friend told me how he was spending all his time dealing with internal issues while working on his current project. His team is developing some very interesting technology targeted at users setting up and managing cloud...

Phase 0

Here’s the challenge: Has any Agile project ever kicked off without a Phase 0? I don’t think so, but I’d love to hear from readers who want to prove me wrong. For those coming late to the party, there’s an ongoing debate in the Agile community about Phase 0. One Agile...

Nouns and Verbs

I love the Hype Cycle. If you work in technology, you’re probably already a fan like I am. If not, here’s a quick primer. Every year since 1995, Gartner publishes a set of reports on the state of technology in a variety of industries. And as they’ve been doing since...

Digital Publishing: A view from the trenches

Pitfalls encountered when moving from print to digital publishing While I’ve had a long and varied work experience, the most formative part of my career was when I worked in professional publishing, where I was part of a team put together to move my company from print...

Being cool isn’t always about being Apple

Everyone talks about the iPhone, Facebook, and Twitter all the time. We all know they are great and cool, and they deserve their accolades. What about the multitudes of others out there, though? Those less frequently praised products and services working hard and...

InContext at CHI 2011

Folks from InContext will be presenting three sessions at CHI this year, sharing some of the most exciting work we’re doing here. First, on Monday, May 9, Karen Holtzblatt and David Rondeau will present Looking Below the Surface: Understanding and Analyzing...