Announcing Interactions Article: What Makes Things Cool?

I’m pleased to announce my article on “What Makes Things Cool?” has just been published in the November issue of Interactions. See the front cover of your copy of Interactions or buy a copy of the PDF here. Any time that a new platform emerges, it calls for new design...

General Motors Takes a CUE from Customers

It’s always exciting for us to see what we call practical innovation in action—companies leveraging existing and emerging technologies with their own unique skills and capabilities and doing the “next right thing” for their customers. And when...

The Limits of Iterative Development

One of the ongoing questions in Agile development is whether and how much up-front design needs to be done. Many practitioners have cited the need for some high-level design, but the most extreme of Agile purists say none at all. These folks sometimes cite evolution...

Contextual Design Workshop

Learn Contextual Design in Seattle This November Join us in Seattle November 7-9 to learn Contextual Design, the industry-leading approach to user-centered innovation.   This intensive, hands-on public workshop is for anyone who has a part in defining and designing...

Contextual Design Workshop Series

Is this you? “We can’t seem to nail down requirements and suffer from feature creep” “I wish we had a better way to prevent missed or incorrect requirements” “My team is fighting about what direction our product should take” “I want to create an innovative product,...

Agile 2011

I’m back from Agile 2011. Another week spent in one of the most beautiful parts of America, with sunny days in the 70’s—spent in windowless, air-conditioned rooms with a bunch of computer geeks. I wouldn’t have had it any other way. The Agile conference continues to...

Trust the Process

“This is never going to work. I don’t get it.  Why are we doing this?” “Don’t worry, Cody.” I’m teaching one of my 16-year-old son’s friends how to do an affinity analysis on some data he’d collected for a high school “critical thinking” project. Sometimes I’m not...

Simple Methods for Reliable User Involvement

Hugh will be presenting at the Agile conference again this year, talking about basic techniques for getting users involved in your Agile sprints. From the conference program: One of the difficult problems faced by an Agile team is that of getting reliable user input....

Welcome to InnovationInCool

Come see our new site at www.innovationincool.com! When Apple came out with the iPhone in 2007 it was a game-changing product. Everybody was talking about it, even those not flocking to AT&T. People at parties gathered around the phone to watch the pinch, the...

Boston MiniUPA Conference Redux – May, 2011

Well, first off, there is no way they can call this the “Mini Conference” anymore with 600 people in attendance this year. What fantastic numbers! Chris Hass, in his opening, even joked about a contest for new names—and I think he was only half joking. Even the new...