Karen recently appeared on the UXpod podcast to talk about the latest changes on her and Hugh Beyer’s classic book Contextual Design: Design for Life. The second edition of the book is almost a rewrite to reflect the changes in how people use and view products. The update goes beyond just “second edition” small changes. Host Gerry Gaffney and Karen have a deep talk about being on design teams, not designing from your own perspective but instead immersing yourself in your customers’ data, and using the contextual design technique in today’s multi-device “always on” culture.
