Innovation Comes from Watching Users

“Innovation doesn’t come from watching people!” I frequently hear that argument. Of course, I don’t believe it for a second. I’ve had this discussion with my friends and colleagues, sharing with them my own personal experiences over the years. So it was...

Finding Design Opportunity in Connections

Designers are sometimes myopic. (Before you get defensive, you should know I’ve been designing for 20 years and I still include myself in that statement.) As designers, we tend to focus on our product but not the larger ecosystem in which it exists—even though almost...

The Responsibility of Design

Do you ever get “the clutch”? You know what I mean—that feeling in your chest that THIS feature MUST be shipped or the product will FAIL. When a team member can’t let go of their idea no matter what the data from the customer, the reality of shipping, or the...

Seduced by a Keyboard

Here’s the story: I’m at a meeting hosted by another company. A bunch of us walk into their team room, talking, and I wander over to the table in the center of the room and touch the keyboard laying there. Then I start swearing. I swore because Apple did it again. The...

Agile’s Just a Fad

“Agile is just a fad.” Somebody said that to me the other day, and I’m sure you’ve heard the same if you’re involved in Agile development at all. I had the usual half-defensive, half-annoyed reaction one has when on the receiving end of such a remark. But then I...

Next of Kin

As a gadget fan who spent lots of time in the mobile industry, I’ve been following the story of the Microsoft Kin with great interest.  The Kin was launched in mid-April—a social networking optimized phone aimed squarely and explicitly at teens and pre-teens.  More...