by Karen | Jun 17, 2009 | Articles
“I’m going to have to quit Facebook,” my client said. “I don’t have time to keep up with all these people.” Places like Facebook changed the nature of social relationships. Lots of people think that is a good thing. But consider my client’s life: She has her college...
by Karen | Jun 1, 2009 | Blog
I love the mountains in Utah—the arch is an astonishing natural construction. I love the whoosh of the ocean crashing on the rocks. Have you stopped to think about the tiny things—the green of moss thickly layered over rock veined with turquoise? I always wonder—if I...
by Karen | Apr 28, 2009 | Blog
“What makes the iPhone cool?” I ask my niece. “I love my iPhone,” hugging it to herself. Clearly this is a visceral attachment – so what is going on? “Where is my iPhone?” she asked, “I have to put the baby to...
by Karen | Apr 23, 2009 | publications
Communication is a Basic Design Tool I coach design teams in the use of Contextual Design, a customer centered design process. When I first started this work I thought it was about how to talk to customers and use customer data effectively. But not surprisingly...
by Karen | Mar 17, 2009 | Articles
What does it mean to gather requirements with green consciousness? I am not a crunchy tree-hugging green environmentalist. But today environmental consciousness is reaching the mainstream. The average consumer, like me, is asking questions about what it all means for...
