by Karen | Apr 22, 2005 | Articles
Challenges and Solutions Why it matters: Organizations are challenged today to shorten and simplify processes but also want to get customer data into the development cycle. This is especially the case when development follows Agile development methods such as Extreme...
by Karen | May 26, 2004 | Articles
Techniques that Work for Mobile Platforms CHI 2004 SIG Why it matters: The ongoing transformation of the role of mobile devices is leading to more and more discussion about the best way to include the customer in the design process Do the traditional methods work, or...
by Karen | Feb 14, 2003 | Articles
Why it matters: Technology has a direct impact on relationships Designers can have a positive impact on relationships and intimacy if they design for it User data should be collected to ensure that we don’t accidentally disrupt the interpersonal My doctoral...
by Karen | Nov 8, 2002 | Articles
Get the right data: Different types of “talk” provide different types of data Saying “we talk to our customers” does not necessarily mean you are doing customer-centered design To get data that is truly useful for product design, you need to...
by Karen | Sep 13, 2002 | Articles
Why it matters: Personas are currently receiving a lot of attention; is the attention warranted? How can contextual data be used to create personas? How would personas fit with the Contextual Design process? Recently I participated in a conference panel discussing and...
