by Luke | Feb 10, 2009 | components
Reveal What people do User characterization Business process Product requirements Invent Hardware/software products Business systems Customer-facing websites Consumer products Learn CD workshops and training Side-by-side CD coaching Adopt CD in your...
by Luke | Dec 28, 2004 | books
Morgan Kaufmann Publishers; ISBN: 0123540518 This handbook introduces Rapid Contextual Design, a fast-paced, adaptive form of Contextual Design. It’s a hands-on guide for anyone who needs practical direction on how to use the Contextual Design process and adapt...
by Luke | Dec 5, 2003 | Articles
Customer Data: It’s not just for designers anymore… Why it matters: User data can improve every dimension of a vendor’s relationship with its customers Software solutions that disregard user work practice are destined to become “shelfware” The lack...
by Luke | Nov 24, 2003 | Articles
Why it matters: Doing a reverse User Environment Design on an existing application before re-design reveals design and usability problems Going to a smaller display is an opportunity to improve an application’s usability A smart team takes advantage of paper...
by Luke | Nov 7, 2003 | Articles
Melding “Their” Work Style with “ours” Why it matters: Successful designs are a team effort More and more teams are cross-functional, cross-company, and even across multiple companies—each of which may have its own culture When different cultures come together we need...
