by Hugh | Apr 12, 2002 | Articles
Why it matters: Learn how to recognize when a meeting is going off track and what to do about it Learn to set up your meetings for success Agree on ground rules in advance so participants let you control the meeting “What conversation are we in?” This is a...
by Hugh | Jan 4, 2002 | Articles
Why it matters: When management doesn’t think there’s time for contextual design When your co-workers are afraid it will add more work When you know that customer data will make your design better Sometimes life is beautiful. Managers smile on your...
by Hugh | Oct 26, 2001 | Articles
Why it matters: You don’t want to do extra work that doesn’t support the project’s goals You do want to focus your effort where it can make a difference You don’t want less time to mean less quality A question I used to hear all the time was:...
by Hugh | Aug 7, 2001 | Articles
Climbing the CD Mountain CD helps you: See the big picture Keep the right level of detail Set and maintain your focus Contextual Design is like climbing a mountain. On one side you have your customer, along with all their problems and issues. On the other side is your...
