by Hugh | Nov 13, 2014 | publications
We’ve received a tremendous response to our Cool Concepts and the resulting changes in Contextual Design. Now our first book on the topic explains how we overhauled Contextual Design to help teams design for the way technology now fits into peoples’ lives. This...
by Traci | Apr 23, 2009 | publications
Introduction Building today’s systems requires a more intimate understanding of users’ work than ever before. Computers are smaller and more common and interfaces are more powerful. Today, many users of computers neither know nor wish to learn how the...
by Hugh | Apr 23, 2009 | publications
Introduction One of the most difficult obstacles for the beginner in object-oriented techniques is simply getting started: where do the initial objects come from? Given this set it is easier to go on, but how are these first objects identified? This is the first step...
by Hugh | Apr 23, 2009 | publications
You’re the chief designer of a product that is second in its field. It’s technically adequate, but essentially a me-too copy of the market leader. You want to take over the market. How do you do it? How do you discover the edge-the fundamental new...
by Karen | Apr 23, 2009 | publications
Communication is a Basic Design Tool I coach design teams in the use of Contextual Design, a customer centered design process. When I first started this work I thought it was about how to talk to customers and use customer data effectively. But not surprisingly...
