by Karen | Apr 22, 2005 | Articles
Challenges and Solutions Why it matters: Organizations are challenged today to shorten and simplify processes but also want to get customer data into the development cycle. This is especially the case when development follows Agile development methods such as Extreme...
by Shelley | Aug 29, 2003 | Articles
Stay on Track: When doing field interviews, it can be easy to fall back into old interview patterns that are not Contextual Inquiry There are some triggers you can watch for that signal you are not doing a Contextual Inquiry interview There are specific things you can...
by Shelley | Jun 13, 2003 | Articles
Why it matters: Only finding the steps customers take for a task is not enough Uncovering why steps are taken reveals design requirements Both the overall intent and underlying subintents need to be supported In one of my many “prior lives” I was an instructional...
