by Karen | Jul 26, 2015 | Articles3
Products are produced by using a process – the way people organize themselves to get things done. Whether it is a formal process with a name or just the habits of working that get built up in a culture, nothing is produced without some kind of “way” of doing things....
by Karen | Jun 23, 2011 | Articles
Come see our new site at www.innovationincool.com! When Apple came out with the iPhone in 2007 it was a game-changing product. Everybody was talking about it, even those not flocking to AT&T. People at parties gathered around the phone to watch the pinch, the...
by Karen | Feb 2, 2011 | Articles
The sad news about product design is that it requires people to make and ship products. Products, systems, cars, medical devices, games, even apps—all require the work of many coordinating people. First, we have the development team; then add in marketing, product...
by Karen | Mar 2, 2010 | Articles
Innovation is not just, or even primarily, about technology leaps — or user experience leaps — or new category definitions. Innovation is about corporate identity and corporate skill. Go scan the business bookshelves. Innovation that produces major profit is the holy...
by Traci | Sep 11, 2006 | Articles
The face of customer service is rapidly changing from a friendly smile or voices on the phone to a something a little more “square” and electronically powered — generally known as a screen. I can’t even remember the last time I stepped foot inside a bank — at least...
