by Kelley | Mar 20, 2012 | Blog
On March 2nd a long and impactful career ended when James Q. Wilson died. He was a professor of Government at Harvard. He also wrote prodigiously, hundreds of essays and many books such as his Bureaucracy: What Government Agencies Do and Why They Do It (1989) and...
by Shelley | Aug 9, 2010 | Blog, Uncategorized
People sometimes challenge me (politely) with reasons why Contextual Inquiry (CI) interviews can’t work with their specific industry or user population. Usually I go into some variation of my standard explanation with examples related to their situation to illustrate...
by Hugh | Jun 4, 2009 | Blog
This year I made it to the CHI (Computer/Human Interaction) conference for the first time in a while. It was fun to see old friends and new research—lots of thought-provoking papers and some fun and cool technology. But it’s the keynote that really struck a chord with...
