Posts Tagged ‘Contextual Inquiry’

Going into the Field is Really the Only Way

by Kelley Wagg

Remembering James Q. Wilson and how he used field research to gain insights into real problems.

Simple Methods for Reliable User Involvement

by Hugh Beyer

Hugh will be presenting at the Agile conference again this year, talking about basic techniques for getting users involved in your Agile sprints. From the conference program: One of the difficult problems faced by an Agile team is that of getting reliable user input. Since Agile projects depend on minimal up-front planning and specification, user [...]

I’m in the user’s shoes, now what?

by Traci Lepore

How finding an empathetically user-centered perspective on design builds innovation Many of us talk about being user-centered, and most of us want to be user-centered designers. But what does that really mean? And how do you take the understanding you gain from user research and do something meaningful with it for an innovative outcome? In [...]

Digital Publishing: A view from the trenches

by Shelley Wood

It’s a huge challenge for a print publishing company to transform into a technology company. Here are some of the pitfalls.

Does Contextual Inquiry Interviewing Only Work in the US?

by Shelley Wood

People sometimes challenge me (politely) with reasons why Contextual Inquiry (CI) interviews can’t work with their specific industry or user population. Usually I go into some variation of my standard explanation with examples related to their situation to illustrate how CI does work, and why. But then the participants in a Contextual Design workshop in [...]