The Contextual Design methodology, developed by Karen Holtzblatt and Hugh Beyer, is a customer-centered design process which uses extensive field data as the foundation for understanding users’ needs, tasks, intents, and processes in order to design products and systems that meet both users’ and business’ needs. To learn more about Contextual Design through our books and publications, see Our Perspective.

facebooktwittergoogle_plusredditpinterestlinkedinmail
JOIN OUR COMMUNITY!
Subscribe to our newsletter to view the content.